Overview

At our shop, we take pride in the quality of our products. While we strive to ensure your satisfaction with every purchase, please note that we do not offer refunds on cake and bake items due to their perishable nature. However, we are committed to addressing any concerns you may have regarding your order. Below is our policy on exchanges and shipping returns.

Refunds

While we take every measure to ensure the quality of our products, we regret to inform you that we cannot offer refunds on cake and bake items due to their perishable nature. All sales of these items are final. However, if you encounter any issues with your order, please reach out to us, and we will make every effort to address your concerns and ensure your satisfaction.

Exchanges

n the event that you receive a damaged or defective cake or bake item, please notify us within [number of days] of receiving your order. We will gladly arrange for an exchange of the same item or a similar item of equal value. To initiate an exchange, kindly provide proof of purchase along with clear photographs documenting the issue with the product.

Shipping returns

For non-perishable items eligible for shipping returns, such as equipment or non-food items, please contact us within [number of days] of delivery to initiate the return process. Returned items must be unused, in their original packaging, and accompanied by proof of purchase for a full refund or exchange. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.

Need help?

Contact us at +92 332 6953838 for questions related to refunds and returns.